Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use DailySafe, we collect information that you provide directly to us:

• Account Information: Name, email address, password
• Contact Information: Your phone number for check-in calls
• Emergency Contacts: Names, phone numbers, and relationships of your emergency contacts
• Voice Recordings: Optional voice notes you create for emergency contacts
• Schedule Preferences: Check-in times, frequencies, and customizations
• Payment Information: Processed securely through Stripe (we do not store full credit card numbers)

1.2 Information Automatically Collected

We automatically collect certain information when you use our service:

• Call Data: Date, time, duration, and outcomes of check-in calls
• Response Data: Your responses to check-in calls (DTMF input)
• Usage Information: How you interact with our service and features you use
• Device Information: IP address, browser type, operating system
• Log Data: Access times, pages viewed, errors encountered

1.3 Information from Third Parties

We receive information from:

• Authentication Providers: When you sign in with Google or other OAuth providers
• Telecommunications Providers: Call completion status and delivery reports from Twilio

2. How We Use Your Information

We use your information to:

3. How We Share Your Information

We share your information only in the following circumstances:

3.1 With Your Emergency Contacts

When you fail to respond to check-in calls or indicate you need help, we share:

• Your name and phone number
• The fact that you missed a check-in or indicated distress
• Your optional voice recordings (if you created them)
• Relevant safety information you've provided

3.2 With Service Providers

We share information with trusted third-party service providers who help us operate DailySafe:

• Twilio: Telecommunications provider for placing calls and sending SMS
  Privacy Policy: twilio.com/legal/privacy
• Stripe: Payment processing for subscriptions
  Privacy Policy: stripe.com/privacy
• Supabase: Database and authentication services
  Privacy Policy: supabase.com/privacy

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.3 For Legal Reasons

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect and defend our rights or property
• Prevent fraud or illegal activity
• Protect the safety of our users or the public
• Respond to emergency situations involving danger of death or serious injury

3.4 Business Transfers

If DailySafe.US LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your rights regarding your information.

4. Data Retention

We retain your personal information for as long as necessary to provide our service and fulfill the purposes described in this policy:

• Active Accounts: Information retained while your account is active
• Call Logs: Retained for 90 days for service reliability and support
• Voice Recordings: Retained until you delete them or close your account
• Payment Records: Retained for 7 years for tax and accounting purposes
• Closed Accounts: Most data deleted within 30 days of account closure, except as required by law

5. Your Privacy Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (note: we do not sell your information)
• Right to non-discrimination for exercising CCPA rights

European Users (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right to access, rectification, erasure, and data portability
• Right to restrict or object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

6. Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit using TLS/SSL and at rest using AES-256
• Authentication: Secure password hashing and optional two-factor authentication
• Access Controls: Limited employee access on a need-to-know basis
• Monitoring: Continuous security monitoring and logging
• Regular Audits: Security assessments and vulnerability testing

7. Cookies and Tracking

We use cookies and similar technologies to operate and improve our service:

Types of Cookies We Use:

• Essential Cookies: Required for authentication, security, and basic functionality
• Functional Cookies: Remember your preferences and settings
• Session Cookies: Maintain your login session (deleted when you close your browser)
• Persistent Cookies: Remember you on return visits

You can control cookies through your browser settings. Disabling certain cookies may affect service functionality.

8. Children's Privacy

If we discover that we have inadvertently collected information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child, please contact us at privacy@dailysafe.us.

9. International Data Transfers

DailySafe is operated from the United States. If you are accessing our service from outside the United States, your information may be transferred to, stored, and processed in the United States.

By using DailySafe, you consent to the transfer of your information to the United States and other countries where our service providers operate, which may have different data protection laws than your country.

10. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the “Effective Date” at the top of this policy
• Sending email notification for significant changes (if you have an account)

Your continued use of DailySafe after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Data Protection Officer

For data protection matters, you can reach our Data Protection Officer at:

dpo@dailysafe.us